Privacy policy
OVERVIEW
Senquira Luxe Private Limited (“Company”, “Senquira”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your information when you access our website or purchase our products.
By using our website or providing your information, you consent to the practices described in this Privacy Policy.
This Policy is in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the rules made thereunder.
LEGAL STATUS OF THIS DOCUMENT
This Privacy Policy is an electronic record under applicable law and does not require any physical or digital signature. It is legally binding once accepted through use of the website.
INFORMATION WE COLLECT
We may collect the following categories of personal information:
A. Personally Identifiable Information (PII)
• Full name
• Email address
• Phone number
• Shipping and billing address
• Account login details (if registered)
B. Transaction & Order Data
• Order history
• Payment status
• Delivery details
• Refund or return records
C. Technical & Usage Data
• IP address
• Browser type, version, and device information
• Operating system
• Pages visited, time spent, and navigation behavior
• Referring URLs
D. Communication Data
• Emails, chats, or calls with customer support
• Feedback, reviews, or survey responses
E. Cookies & Tracking Data
• Cookies
• Web beacons / pixel tags
• Tracking links
We do not knowingly collect sensitive personal data such as biometric data, Aadhaar details, or health information.
PURPOSE OF COLLECTION
Your personal information is collected and used for:
• Processing and fulfilling orders
• Managing payments, deliveries, and returns
• Providing customer support and resolving issues
• Sending order updates and service-related communication
• Sending marketing and promotional communication (with opt-out option)
• Personalizing user experience
• Improving website performance, analytics, and product offerings
• Preventing fraud, abuse, or illegal activity
• Complying with legal and regulatory obligations
PAYMENT INFORMATION
All payments are processed through secure third-party payment gateways.
• We do not store or process credit/debit card details or banking information on our servers
• Payment data is handled directly by authorized payment providers
COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
• Enhance user experience
• Remember user preferences
• Analyze website traffic and behavior
• Improve marketing effectiveness
You may disable cookies through your browser settings. However, doing so may limit certain website functionalities.
Tracking Technologies Include:
• Cookies (session & persistent)
• Web beacons / pixel tags
• Tracking URLs
USE OF INFORMATION FOR MARKETING
If you provide your contact details, we may send:
• Emails (newsletters, offers, product updates)
• SMS/WhatsApp messages (promotions, alerts)
• Phone calls (order updates, offers, customer support)
You may opt out of marketing communications at any time using unsubscribe links or by contacting us.
SHARING OF INFORMATION
We do not sell or rent your personal data.
We may share your information only with:
• Payment gateway providers
• Logistics and delivery partners
• Technology, hosting, CRM, and analytics providers
• Marketing and communication service providers
• Affiliates or group entities (for operational purposes)
Such sharing is limited to what is necessary for service delivery and business operations.
THIRD-PARTY LINKS & SERVICES
Our website may contain links to third-party websites.
• We are not responsible for their privacy practices or content
• Users are advised to review third-party privacy policies before sharing information
DATA SECURITY
We implement reasonable security practices, including:
• Secure servers and cloud infrastructure
• Restricted access controls
• Encryption of sensitive transmissions
However:
• No system is completely secure
• We cannot guarantee absolute protection from cyber threats, hacking, or data breaches
DATA RETENTION
We retain personal information:
• Only as long as necessary for the purpose collected
• Or as required under applicable laws
Once no longer required, data is securely deleted or anonymized.
USER RIGHTS
You have the right to:
• Access your personal information
• Request correction or updates
• Request deletion (subject to legal obligations)
• Opt out of marketing communications
To exercise these rights, contact us using the details below.
ACCOUNT SECURITY
If you create an account:
• You are responsible for maintaining confidentiality of login credentials
• You are responsible for all activity under your account
If you suspect unauthorized access, you must notify us immediately.
CHILDREN’S PRIVACY
Our website is not intended for individuals under 18 years of age.
We do not knowingly collect data from minors. If such data is identified, it will be deleted promptly.
BUSINESS TRANSFERS
In the event of:
• Merger
• Acquisition
• Asset sale
Your personal data may be transferred to the new entity, subject to the same privacy commitments.
LEGAL DISCLOSURE
We may disclose personal information:
• To comply with legal obligations
• In response to court orders or lawful requests
• To protect rights, property, or safety of users or the Company
• To investigate fraud or illegal activities
ADVERTISING & ANALYTICS
We may use third-party advertising partners who may collect non-personal data to show relevant ads.
These partners may use cookies or tracking tools. We are not responsible for their practices.
POLICY UPDATES
We may update this Privacy Policy from time to time.
• Changes will be posted on this page
• Continued use of the website constitutes acceptance
We encourage periodic review.
GOVERNING LAW
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
CONSENT
By using our website and providing your information, you:
• Consent to collection and use of your data as described
• Acknowledge that you have read and understood this Privacy Policy
CONTACT US
For questions, requests, or feedback:
Email: support@senquira.com