Refund policy
Refund, Return & Replacement Policy – Senquira
At Senquira,
We are committed to delivering a premium and seamless shopping experience.
Due to the nature of our products, we maintain strict quality and hygiene standards.
Please read this policy carefully before making a purchase.
Return Policy & Refund Policy
• All products sold by Senquira are non-returnable once delivered.
• As fragrances and cosmetic products cannot be reused or resold after opening, returns are not accepted under any circumstances. Refunds are generally not applicable. However, in exceptional cases:
• Refund will only be processed if:
• The product is returned to our warehouse, AND
• It passes inspection and validation
Cancellation Policy
a. Before Dispatch:
• Orders can be cancelled only before dispatch from the warehouse
• A 2.5% payment gateway fee will be deducted from the refund amount
b. After Dispatch:
• Orders cannot be cancelled once shipped
• If a prepaid order is returned back to the seller after shipping: A ₹99 handling/deduction fee will be applied
Product Usage & Sensitivity Disclaimer
• Our products contain active ingredients, essential oils, and natural extracts.
• Damage or adverse effects caused due to:
• Improper usage
• Incorrect application
• Storage negligence
• Personal skin/body sensitivity
• will not be covered under this policy.
• Customers are strongly advised to perform a patch test before full use.
Mandatory OTP Verification & Delivery Protocol
a. OTP Verification
• At the time of delivery, an OTP (One-Time Password) will be sent to your registered mobile number.
• The delivery will be completed only after OTP confirmation.
b. Inspection Before OTP Submission Before sharing the OTP, the customer must:
• Carefully inspect the outer package
• Record a clear, uninterrupted 360-degree unboxing video
• Ensure:
• Package is not damaged or tampered
• Product is intact and sealed
• Correct items and quantity are received
c. If Package Appears Tampered or Damaged
You must choose one of the following:
• Reject the delivery immediately, OR
• Accept the delivery only after:
• Providing a Negative Proof of Delivery (Negative POD) to the courier
• Clearly mentioning damage/tampering in POD remarks
• Taking photographic evidence of the POD
Claims for Damaged / Missing / Tampered Orders
If you accept a compromised delivery, the following are mandatory for any claim:
• Negative Proof Of Delivery image
• 360-degree uninterrupted (with no cuts) un-edited unboxing video clearly showing:
• Shipping label
• Outer packaging
• Inner contents
• Product condition
Without both, the claim will be automatically rejected.
Accepted Deliveries Without Proof
• If a customer:
• Accepts the delivery without Negative POD, AND/OR
• Fails to provide a valid unboxing video
Senquira will not be liable for any:
• Returns
• Replacements
• Refunds
Resolution Process
• If your claim is verified and approved:
• Missing/damaged items will be reshipped
• Important:
• No refunds will be issued for damaged, partial, or tampered orders
• Only replacement/reshipment will be provided
• Final decision rests solely with Senquira
Complaint Window
• All issues must be reported within 24 hours of delivery
• Email: support@senquira.com Your complaint must include:
• Order ID
• Negative POD (if applicable)
• Unboxing video
• Supporting images
Any complaint raised after 24 hours will not be entertained Contact the customer care team on +91 92393 23593 if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
Responsibility After Delivery
• Senquira is not responsible for:
• Damage occurring after delivery
• Mishandling by customer
• Issues not visible in the unboxing video
Dispute Resolution
• In case of disputes involving delivery issues:
• Resolution will depend on confirmation from the shipping partner
• Refund/replacement will be processed only after the courier partner acknowledges the issue
• Senquira reserves the final right to approve or reject any claim
Policy Acceptance
By placing an order with Senquira, you acknowledge and agree to all the terms mentioned above.