Shipping policy
Shipping Policy – Senquira
This Shipping Policy outlines the terms and conditions relating to the shipment and delivery of products purchased from Senquira Luxe Private Limited (“Company”,”Senquira”, “we”, “our”, “us”).
Shipping Coverage
• We currently ship orders across India.
• All orders are dispatched from our warehouse located in Gurgaon, Haryana, India.
Delivery Timeline
• Orders are typically delivered within 3 to 7 working days after an order is placed.|
• Delivery timelines may vary depending on the delivery location, courier partner availability, and external factors.
Order Processing & Dispatch
• Orders are not shipped on Sundays or public holidays.
• Dispatch may be delayed in case of:
• Payment authorization issues
• High order volumes
• Operational constraints
Shipping Charges
• Free shipping is offered on all standard prepaid orders within India.
• Any applicable charges (if introduced in future) will be clearly displayed at checkout before payment.
Tracking & Notifications
• Once your order is shipped, you will receive:
• A dispatch confirmation
• A tracking number/link via email/SMS
• Customers are responsible for tracking their shipment using the details provided.
Note: Once the order is delivered and accepted at the provided address, the Company is not responsible for:
• Loss, theft, or damage thereafter
• Delivery accepted by an alternate recipient
Address & Contact Information
• Customers must provide accurate and complete shipping details at the time of placing the order.
• Order redirection is not possible after dispatch, including:
• Change of delivery address
• Change of phone number
Delays & Force Majeure
Delivery may be delayed due to circumstances beyond our control, including but not limited to:
• Natural disasters
• Public holidays
• Strikes or logistics disruptions
• Government restrictions
• Weather conditions
The Company shall not be held liable for such delays.
Damaged, Defective, or Missing Items
• Any claims for:
• Damaged products
• Defective items
• Missing products
must be reported to us within 24 hours of delivery at:
Failure to report within this timeframe may result in rejection of the claim.
Liability Disclaimer
• The Company is not responsible for:
• Delays caused by courier partners or external factors
• Incorrect delivery due to inaccurate customer information
• Damage occurring after delivery has been completed
Customer Support
For any shipping-related queries, tracking assistance, or delivery concerns, you may contact: